In-the-Moment Guidance

The right answer,
inside the system,
when it's needed.

Your teams are in IFS Copperleaf, Oracle Unifier, or IBM Maximo - and they're stuck. A browser-based guidance layer means the answer is one click away, surfaced in the flow of work without leaving the screen.
Works across IFS Copperleaf Oracle IBM Maximo GIS Esri + others
THE PROBLEM

Training gets people into the system. It doesn't keep them there.

Go-live training covers the basics. But the tasks people struggle with are the ones that happen three months later - the less common workflows, the edge cases, the fields they're not sure about. By then, the training is a memory.

The gap isn't knowledge. It's access to knowledge at the moment it's needed.

Your systems are complex. Your processes sit behind them. The decisions that should be obvious aren't - because there's nothing in the system to explain them. People call a colleague, raise a ticket, or make the wrong call. All of that is avoidable.
Organisations reach out when...
The same questions keep coming up Teams are calling colleagues or raising helpdesk tickets for tasks they've been shown before
The system expert has leftKey people who understood the configuration are gone and that knowledge never made it into the system
A system upgrade changed the workflows Existing users are now lost in screens they thought they knew - and there's nothing in the system to guide them
Vendor support isn't enough it covers the software, not your processes, your configuration, or your people's roles
HOW it WOrks

Guidance built for your system,
deployed inside it.

Amplify maps the tasks, workflows, and decision points where your teams need support. We build the guidance content and deploy it as a browser-based layer - no changes to the system, no IT project, no engineering lift.

  1. Task Mapping

    We identify the workflows, decision points, and edge cases where users consistently need support, working with your SMEs and your system configuration.

  2. Content Build

    Step-by-step guides, decision trees, hotspots, and checklists authored in Stonly written in your language, aligned to your processes, reviewed by your team.

  3. Deployment

    The guidance widget is injected into your enterprise system via browser extension or script appearing contextually at the right screen, triggered by the right action.

  4. Monitor & Update

    Analytics show which guides are used, where people drop off, and what's missing. Content stays current as the system evolves - updated without an IT project.

What We Deploy

Every guidance format your teams need,
inside the systems they're already using.

The right format depends on the task. Amplify selects and builds the appropriate guidance types for each workflow, not a generic template applied to everything.

Step-by-step walkthroughs

Sequential guides that walk users through complex multi-step tasks, visible inside the system screen, advancing with each action.

Decision trees & branching guides

Interactive guides that adapt to the user's specific situation, different paths for different asset types, contract values, or approval routes.

Hotspots & tooltips

Contextual annotations on specific fields, buttons, or screen areas explaining what a field means, what value to enter, and what happens next.

Task checklists

Structured checklists for processes that must be completed in sequence, ensuring nothing is missed before a record is submitted or a workflow is closed.

Onboarding flows

Guided tours for new users introducing the system layout, key navigation paths, and the most important tasks for their role before they start working independently.

Embedded knowledge base

A searchable help widget available from any screen letting users find process documentation, policy guidance, and FAQs without leaving the system.

Powered by Stonly

Enterprise-grade platform. Infrastructure-specific content.

Amplify deploys in-the-moment guidance using Stonly's digital adoption platform: a no-code authoring and delivery environment used by organisations including Siemens, Motus, and Fastned. Amplify's role is building and maintaining the guidance content: the process knowledge, decision logic, and infrastructure context that makes the platform work for your organisation.

Learn about Stonly
RIGHT FOR YOU IF...

When in-the-moment guidance is the right call.

Your helpdesk handles questions the system should answer Repeat queries about fields, workflows, and process steps are a signal that the system isn't explaining itself and a guidance layer fixes that directly
You're rolling out a new system and want adoption built in Deploying in-the-moment guidance at go-live rather than retrofitting it later means users have support from day one, inside the system they're learning
Your system was upgraded and workflows changed Existing users who knew the old screens are now uncertain — and there's no time for another round of formal training to get them back to confidence
Contractors and new hires need to reach independence quickly Short-tenure users can't afford a long ramp-up, guidance inside the system gets them working correctly from the start without hand-holding from your permanent team

GET IN TOUCH

Tell us which systems your organisation is running.

We'll tell you what in-the-moment guidance should look like for your workflows and what it would take to deploy it.