Digital Adoption

The system is live.
Now make it stick.

Infrastructure organisations invest millions in enterprise systems. The implementation runs to plan. But when the system goes live, adoption lags, often because the support that ships with it was built for the software, not for your organisation.
We work across IFS Copperleaf Oracle IBM Maximo GIS Esri + others
THE PROBLEM

Most rollouts underinvest in the people side.

Infrastructure organisations invest significant time and budget in selecting and implementing enterprise systems: IFS Copperleaf, Oracle Unifier, P6, IBM Maximo and others. The business case is solid. The implementation runs to plan. But when the system goes live, adoption lags.

System supports built by most vendors are not designed around how your organisation actually works. The decisions behind each action, and how the system connects to your own processes, aren't part of it.

At Amplify, we transform standard vendor documentation into guides specifically tailored to your custom build, configuration and supporting business practices.
Amplify clients come to us when...
A system has gone live but adoption is low and utilisation hasn't followed
New hires and contractors are arriving with no structured onboarding into your systems
A rollout is planned and adoption needs to be built in from the start, not added at the end
Vendor support isn't enough it covers the software, not your processes, your configuration, or your people's roles
HOW WE WORK

Role first. System second.

Every Amplify digital adoption programme starts with a task analysis, mapping what each role needs to do in the system and what they need to understand before they can do it well. That shapes everything that follows: the structure of the knowledge base, the content formats, and the sequencing of support before and after go-live.

  1. Analyse

    Task analysis and training needs assessment, mapping roles and what people need to know before go-live. Before anything is designed.

  2. Design

    Instructional design built around your system configuration, your processes, and your user groups. Not a generic template.

  3. Build

    User guides, e-learning, video walkthroughs, and job aids, developed with your SMEs, in your language, in your systems.

  4. Embed

    Go-live support, post-launch tracking, and a handover plan so your team can keep the knowledge base current as the system evolves.

Proven in practice

Ireland’s national water utility I2O Digital programme.

Amplify led the digital adoption strategy and delivery across the suite of enterprise systems under the Uisce Éireann's Invest to Outcome Digital programme - supporting their investment planning and capital delivery capability.

Work involved onboarding over 15 specific user groups, and leading business readiness across Finance, Asset Management, Asset Delivery, Asset Operations and Support Services.  

Key business processes

Investment Portfolio Management & Governance
Value Framework & Measures
Predictive Analytics (Asset)
Cost Estimation
Budget & Cost Management
Contract Management
Forecasting
Risk & Contingency

The impact of our work

1,000+ Users onboarded & supported
3 systems IFS Copperleaf, Oracle Unifer, Oracle Primavera Cloud
15+ User groups & role based learning supports
93% Found the structure easy to follow

See it in practice. Developement of 3 Uisce Éireann specific user knowledge bases, 120+ users guides, onboarding leadership videos, video walkthroughs, practice exercises and post go live support and monitoring.

Ask us about it
WHAT WE BUILD

The format follows the role, not the other way around.

The right mix is decided during discovery, not prescribed in advance. Everything below is available; what gets built depends on what your people actually need to do.

User guides

Step-by-step process documentation built around your system configuration not the vendor's generic screenshots.

Video walkthroughs

Role-based screen recordings that show the task in context, the decision behind the click, not just which button to press.

Job aids

Quick-reference cards and checklists people reach for in the moment of need and accessible in the flow of work, not just in a course.

Role-based e-learning

Interactive modules aligned to each user group, covering the system tasks and the process knowledge that sits behind them.

Knowledge base

Built on SharePoint or your existing systems. Searchable by role and task. Structured so it stays useful as the system is updated.

Go-live & post-launch support

User onboarding, drop-in clinics, and real-time support at launch plus adoption tracking and reporting after go-live.

Going Further

In-the-moment guidance,
inside your systems

For organisations that want to go further, Amplify can support the deployment of in-the-moment guidance tools, browser-based overlays that surface the right information at the point of need, across all of your enterprise systems. Contextual, consistent, and available in the flow of work.

Find out more
SYSTEM EXPERTISE

We know the systems your organisation runs on.

Amplify's teams have worked directly inside the enterprise systems that infrastructure organisations depend on. We know how they're configured, the best practice that should sit behind them, and the capability gaps that consistently appear at go-live.
IFS Copperleaf
  • Investment portfolio management
  • Risk-based decision analytics
  • Asset lifecycle Management
IBM Maximo
  • Enterprise asset management
  • Work management & scheduling
  • Procurement & inventory control
Esri ArcGIS
  • Spatial asset management & mapping
  • Field data collection & inspection
  • Network analysis & planning
Oracle Construction & Engineering Suite
Oracle Primavera Unifier
  • Capital programme management
  • Cost management & estimation
  • Document control & workflow
Oracle Primavera P6
  • Programme scheduling & planning
  • Progress tracking & forecasting
  • Resource & portfolio management
Oracle Primavera Cloud
  • Capital risk management
  • Field & contract schedule integration
  • Portfolio & capital planning
RIGHT FOR YOU IF...

Built for the organisations where adoption is the hard part.

Your teams can't afford a slow start You want your teams to feel confident with a new system, not just able to navigate it
Adoption needs to be built in, not bolted on You're planning a rollout and need adoption built into delivery, not added at the end as an afterthought
New people need to get up to speed fast You need contractors and new hires to reach capability quickly and work independently in the system
Senior expertise is walking out the door Key people carry critical system knowledge in their heads, and when they leave, it goes with them. Amplify embeds that expertise into your organisation's systems and documentation before it does.

GET IN TOUCH

Planning a system rollout?

Tell us what you're implementing. We'll tell you what adoption support should look like for your programme, and we'll be direct about it if the fit isn't right.